Terms and Conditions
Terms and Conditions of UMAKOV CZ s.r.o.
Průmyslová 981/1, 664 48 Moravany, Company ID: 01692771, VAT ID: CZ01692771
Registered at the Regional Court in Brno, file number C 79090
Tel.: +420 608 313 799, +420 212 240 751
Bank Details:
Fio banka a.s.
Account No.: 2000473237/2010
IBAN: CZ08 2010 0000 0020 0047 3237
1.) General:
a) By placing an order, the Buyer accepts the Terms and Conditions for the supply of goods published by the Seller. The relationship between Buyer and Seller is governed by these Terms and Conditions, which are binding on both parties unless otherwise agreed in the contract. These Terms and Conditions further define the rights and obligations of the Seller (UMAKOV CZ s.r.o.) and its customers (Buyers), and in their current wording they form the content of the purchase contract or its integral part.
b) If the parties have not concluded a written purchase contract, the Seller shall supply the goods on the basis of the electronic order placed via www.umakov.cz. Consumable materials are not personal protective equipment.
2.) Subject of the Contract
The subject of the contract is only the items listed in the purchase contract – the order (hereinafter “Goods”). Weights, dimensions, capacity, prices, performance and other data (texts, notes, …) on www.umakov.cz, in catalogues, brochures, on CDs or other forms are non-binding unless expressly stated as binding in the contract. Standard tolerances are ± 5 % (dimensional, length, quantity, permissible deviation when ordering full packs, …).
UMAKOV CZ s.r.o. (hereinafter “Seller”) undertakes to supply its customers with:
goods free of defects in accordance with the Seller’s specifications or with properties usual for the type of goods;
goods compliant with standards, regulations and laws in force in the relevant territory;
specialised goods (e.g. automatic gate drives, …) equipped with operating instructions and warranty certificates.
The correctness of the choice of Goods or their variant (which may affect subsequent installation or the Buyer’s pricing proposals) is the sole responsibility of the Buyer. The Buyer does not require the Seller to anticipate their needs in this respect.
The Buyer also acknowledges that, for example, when purchasing glass clamps that hold the glass other than from the bottom, there are two methods of fixing the glass in the clamp:
a) a cheaper version using only the clamp with rubber rings without drilling the glass;
b) a more expensive version using the clamp with rubber rings and additionally a safety pin requiring drilling into the glass.
Version (b) may be more expensive in the end for the Buyer (or their customers) because drilling into the glass is required, which raises the final cost. Since the Buyer must also purchase the safety pin, version (b) is only partially more expensive than version (a).
If the Buyer opts for the cheaper version (a), they are fully aware that during installation or use the glass may slip and be damaged.
The Seller is not obliged to specifically warn the Buyer of the above. The Buyer acknowledges and agrees that the Seller will not be liable for any damage resulting from the glass slipping.
The Buyer acknowledges and agrees that the Seller is not obliged to:
a) point out the various options for fixing the glass to the post;
b) determine where and under what conditions the goods will be installed;
c) determine whether the goods are suitable for the Buyer’s intended use.
The above also applies to similar situations.
3.) Place of Performance
The place of performance is the Seller’s warehouse or sales outlet. For personal collection, the Buyer must present proof of full payment. If goods are collected by an authorized person, they must present a power of attorney from the Buyer in their name and valid ID. The Buyer must inform the Seller in advance and be reachable by phone at the time of collection. The Seller may refuse to release the goods to an authorized person in case of doubt; any costs incurred (transport, storage, handling, etc.) shall be borne by the Buyer.
4.) Ordering Goods, Conclusion of Contract
a) An electronic order is valid only if all required fields in the form are completed. The order constitutes an offer to conclude a purchase contract. No formal confirmation by the Seller is required; the contract is concluded upon delivery of the goods. However, the Seller may in certain, especially higher-value cases, reserve the right to confirm the order.
b) Depending on the nature of the transaction (quantity, price, transport costs, distance, etc.), the Seller may require the Buyer to authorize the order, e.g. by phone or in writing. If the Buyer refuses to authorize the order as requested, the order is considered invalid.
c) If the parties have entered into a long-term framework written purchase contract, the electronic order further specifies and concretizes that contract and is its integral part.
d) Customers under a separate written contract enjoy the benefits agreed at contract signing, or those unilaterally offered by the Seller after signing, registration, and assignment of an individual discounted price list on www.umakov.cz.
e) Goods are reserved only when paid by cash on delivery, payment card, online payment terminal or personal collection. If paid by pro forma invoice, stock availability cannot be guaranteed between ordering and payment receipt, and goods are not reserved.
The Buyer undertakes to avoid any liability arising from delivery or non-delivery of goods under their order. This includes refraining from commitments to third parties (e.g. to deliver or install goods for a third party by a certain date) until the Buyer has inspected and accepted the goods without defects. If the Buyer breaches this duty, the Seller bears no liability for any loss incurred by the Buyer as a result.
5.) Price and Payment
Prices shown on www.umakov.cz are valid at the time of ordering. Prices in printed price lists are indicative. The Seller reserves the right to correct printing errors, make production, technological, shape or dimensional changes, innovate, adjust prices based on exchange rate changes, significant inflation, or major changes in supplier conditions.
The Seller reserves the right to correct the price before dispatch if an item was offered at an incorrect price. The Buyer must be informed and agree to the correction; otherwise, no contract is concluded and the order will be canceled.
The purchase price is deemed paid upon crediting of the total amount to the Seller’s account or payment in cash at the Seller’s premises. In case of late payment, the Buyer shall pay a contractual penalty of 0.5 % per day of the outstanding amount. The Seller retains ownership of the goods until full payment is received.
The invoice issued under the purchase contract is also a tax document. The Buyer may only collect the goods after full payment, unless otherwise agreed.
Delivery charges, according to the current schedule on www.umakov.cz, are added to the price of the goods. In case of partial shipment requests, each shipment is charged separately. For cash-on-delivery, the courier collects cash; card payment on delivery is not possible.
6.) Delivery Time, Transport Terms, Postage, Packaging
The delivery time begins on the day following receipt of a binding order, provided that all documents necessary for processing the delivery have been received.
If payment is made by pro forma invoice, the goods are dispatched after the payment has been credited to the Supplier’s account.
If the goods are in stock and the Buyer does not request any additional services (e.g. special packaging, surface treatment, material cutting, etc.), the Seller will normally dispatch them to the carrier within 1–2 business days. The carrier then guarantees delivery to the Buyer within:
- Typically within 2 business days: EXPRESS delivery.
The Seller undertakes to provide free transport for goods marked with the “transport discount” pictogram, on condition that the value of such goods exceeds CZK 5 000 (excl. VAT; CZK 6 050 incl. VAT).
Each order is assessed individually, and a transport discount may be granted even below this threshold.
Free transport does not apply to goods not marked with the “transport discount” pictogram.
For cash-on-delivery shipments, the courier collects the cash payment from the customer. Payment of the cash-on-delivery fee by payment card is not possible.
The cash-on-delivery fee is CZK 50 (excl. VAT; CZK 60.50 incl. VAT).
The Supplier does not arrange transport of sheet glass!
The Buyer may collect sheet glass at a branch or, by agreement, arrange their own transport (at their own risk).
For fragile goods or special packaging requirements, the Supplier may charge an additional packaging fee.
For any material cutting (sawing, shearing), a fee is charged (item code “delenie-…”). If goods are shipped on a non-returnable wooden pallet (item code “Q/paleta…”), the full pallet charge applies; the pallet cost will be refunded to the Buyer only if the pallet is returned in person to the branch that issued it. For any specific packaging, labeling, etc., a handling surcharge (item code “M”) will apply.
The delivery time will be extended appropriately if the delay is caused by force majeure or circumstances beyond the Seller’s control (e.g. production outage, supplier delay, etc.). For urgent orders, the Buyer may request written confirmation of the order from the Seller. If stocked goods in normal quantities are not available or cannot be delivered within 5 business days, the Seller will notify the Buyer of the expected delivery date along with a retail-price discount or offer a comparable substitute—subject to the Buyer’s consent. Delivery is deemed timely if the goods are ready for handover at the place of performance no later than the last day of the agreed or extended delivery period.
If the Seller is unable to dispatch stock goods to the Buyer within 30 calendar days (to the first carrier), the Seller is obliged to refund, without undue delay, all funds paid by the Buyer under the current order to the Buyer’s account. The Buyer must properly receive the goods from the carrier, check the integrity of the packaging and the number of parcels, and immediately report any defects to the carrier. The invoice and tax document are enclosed in the marked parcel.
7.) Right of Withdrawal by the Buyer
The Buyer has the right to withdraw from the contract within 14 days. The period runs from:
a) delivery of the goods for a single purchase contract;
b) delivery of the last instalment for contracts involving multiple goods or deliveries;
c) delivery of the first instalment for regular recurring supply contracts.
Upon withdrawal, the Buyer must return the goods at their expense without undue delay and no later than 14 days from withdrawal. Goods should be complete, undamaged, clean, ideally in their original packaging, and in the condition received.
To withdraw from the purchase contract, the Buyer may use the online form provided by the Seller on the Withdrawal from the Contract page. After the required details have been completed, the withdrawal from the purchase contract will be sent via the online interface. The Seller shall promptly confirm receipt of the form to the Buyer.
The Buyer is liable for any diminished value of the goods resulting from handling other than necessary to establish the nature, characteristics, and functioning of the goods.
The Seller shall refund all received payments to the Buyer without undue delay and no later than 14 days from withdrawal, using the same payment method. The Seller may delay refund until receipt of the goods or proof of dispatch by the Buyer.
8.) Warranty, Service: Complaints Procedure
The warranty period starts upon delivery to the Buyer or end user. The Seller warrants the quality and completeness of the delivery. Goods come with a 24-month warranty unless another period is specified. Surface treatment warranty does not cover goods treated only with a base coat or un-finished surfaces.
The warranty does not cover post-installation glass fittings. The Buyer confirms they have read the maintenance instructions for stainless steel products. For deliveries including glass parts, the Seller guarantees uniform colour only for single-stage deliveries. In multi-stage deliveries or replacements, glass colour variations may occur, which the Buyer accepts. Warranty does not cover mechanical damage, building settlement, disregard of maintenance instructions, or failure to perform recommended preventive measures.
The warranty may be reduced or voided if the Buyer fails to maintain the goods per the Seller’s instructions, observe correct data (e.g. substrate stability), agreed conditions (dimensions, modifications), or changes the intended use.
Upon receipt, the Buyer must inspect goods and record defects with the carrier. Defect notifications must be made in writing and sent to the Seller without undue delay.
Complaints are governed by the Complaints Procedure and must be resolved within 30 days of receipt; for imported goods, within 60 days. The Buyer shall send defective goods to the Seller’s premises by courier, well-protected, including all accessories, a copy of the purchase document, detailed defect description, and contact details. The Buyer is entitled to reimbursement of reasonable costs (e.g. postage) actually and appropriately incurred. Returned goods are shipped back to the Buyer by the contracted carrier. In case of unjustified complaints, the Buyer bears all related costs.
Breaking protective seals, informational labels or serial numbers may lead to rejection of the complaint, unless damage occurred during normal use. Seals and serial numbers are part of the product and do not restrict the Buyer’s rights to use and handle it as intended.
The warranty does not cover damage caused by:
mechanical damage;
electrical surges (burnt components or circuits) except usual deviations;
use in unsuitable temperature, dust, humidity, chemical or mechanical conditions;
improper installation, handling, operation, or neglect;
overloading or use contrary to documentation or general principles;
unqualified modifications or parameter changes;
customer alterations (painting, bending, etc.) causing defects;
natural elements or force majeure.
9.) Personal Data Protection and “Cookie” Notice
All data provided by the customer are subject to Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. The operator of this website (also the e-shop operator) is the controller and processor of personal data under this Act. This site contains valid identification details of the e-shop operator and up-to-date contact information. Processing of customer data is governed by Act No. 101/2000 Coll. and other Czech laws. By clicking “Confirm,” the customer acknowledges and consents to processing of their personal data for the operator’s business purposes.
This website uses cookies to improve user experience and ensure effective operation. Cookies store small amounts of information on your device and are returned to the website on each subsequent visit to recognize you and remember preferences. By using the site you agree to cookie use as described. You may delete or block cookies in your browser settings but will then need to reconfigure settings manually on each visit.
We measure your satisfaction via e-mail surveys within the “Overeno zákazníky” (Verified by Customers) program, to which our e-shop is connected. Surveys are sent after each purchase, unless you opt out under § 7(3) of Act 480/2004 Coll., on certain information society services. We process your data for surveys on the basis of our legitimate interest in customer satisfaction analysis. We use Heureka.cz as a processor, to which we may provide purchase information and your e-mail address. Your data are not forwarded to any third party for their own purposes. You may opt out of further surveys any time via the link in the survey e-mail.
10.) Final Provisions
These Terms and Conditions apply as published on the Seller’s website on the day the electronic order is placed, unless otherwise agreed in writing. Under a permanent contractual relationship (written framework agreement), the Buyer may withdraw if the terms change materially after signing. An order placed after such change implies acceptance of the new terms. Withdrawal is effective upon delivery to the Seller and does not apply to goods already surrendered to the carrier. By submitting an order, the Buyer unconditionally accepts all Terms and Conditions and the prices (including shipping and handling) valid on the order date, unless otherwise agreed. The order (offer) is irrevocable for the Buyer for the agreed delivery period. Unless explicitly stated otherwise, the parties’ rights and obligations are governed by the Czech Commercial Code.
Definitions and Explanations
A – Availability of Goods
Non-binding availability may be determined on www.umakov.cz or in printed materials by the symbols:
V – immediately available, normally in stock at each branch;
(empty) – available centrally (Slovakia) in minimum quantity, not generally stocked at branches; delivery time by agreement;
telephone – manufactured to order based on a confirmed quotation (typically 2–3 weeks).
Delivery times for chargeable services:
surface treatment (galvanizing, paint, patina, etc.) approx. 1 week;
full list of semi-finished items (gates, fences, railings, stairs, etc.) within 2 days;
drawing documentation approx. 1 week;
custom atypical manufacture based on confirmed quotation (valid 1 week, includes payment and delivery terms).
Delivery times may change by agreement on surcharges or discounts.
B – Illustration and Labelling in Catalogues
Actual size must be judged by the stated dimensions.
Each product is uniquely identified by its catalogue number, which must be cited in the order to avoid misunderstandings.
Material and surface finish are usually in the product name (e.g. anti-cor AISI 304 clamp; unvarnished beech handle; cast iron sink). If not, the item is bare weldable steel; some items may have finishes. In promotional materials, the product name is in the section title and finishes are indicated by symbols:
Symbol Meaning
Fe weldable steel, no further treatment, black paint spray
Zn galvanized steel, no further treatment, stainless look
PVC plastic
Al aluminum
Ms brass
patina Cu - copper patina
patina Au - gold patina
patina Ag silver - patina
patina Gr - green patina
patina Bl - blue patina
logo product for assembly at discounted price; image is illustrative, supplied disassembled
C – Units and Tolerances
Unless stated otherwise, goods are supplied by the piece. Some items may be supplied in:
pairs (e.g. handles, plates);
assemblies (drives, gate accessories);
kilograms (coal, metallurgical material);
meters (decorative bars, handrails, profiles).
Length L 3000+ means free lengths with up to 10 % overrun (3 000–3 300 mm).
Personal collection of 6 m lengths only by prior arrangement. Standard tolerances ± 5 % (dimensional, quantity by packaging).
The supplier reserves the right to production, technological, shape, dimension changes, etc.
In some cases illustrations may be illustrative. All such changes are updated on www.umakov.cz, so printed materials may differ.
TECHNICAL SPECIFICATIONS AND GLASS TOLERANCES
1. GENERAL PROVISIONS ON STANDARDS
1.1. All supplied glass elements are manufactured in accordance with the relevant applicable European standards EN and Czech technical standards CSN, unless otherwise stated in the order, price quotation, technical documentation or written agreement of the contracting parties.
1.2. Deviations that fall within the permissible tolerances according to the relevant technical standards, the manufacturer's technical data sheets or the tolerances set out in these GTC shall not be considered product defects.
1.3. For thermally toughened safety glass ESG, the standard CSN EN 12150-1+A1 shall apply in particular, or its currently applicable wording or the standard that replaces it.
1.4. For laminated and laminated safety glass VSG, the set of standards CSN EN ISO 12543 shall apply in particular, especially:
- CSN EN ISO 12543-5 for dimensions and edge finishing,
- CSN EN ISO 12543-6 for appearance and visual assessment,
or their currently applicable wording or the standards that replace them.
1.5. For VSG laminated glass made from thermally toughened, heat-strengthened or otherwise processed glass panes, the tolerances of the respective input glass panes shall also be taken into account.
2. GLASS THICKNESS TOLERANCE
2.1. The final thickness of the glass element consists of the nominal thickness of the glass panes used and the thickness of the interlayers used, in particular PVB, EVA or other laminating materials.
2.2. Permissible thickness deviations for basic float glass shall be assessed according to the relevant standard CSN EN 572-2, or according to the currently applicable technical data sheet of the manufacturer of the glass used.
Indicative thickness tolerances for float glass:
- nominal thickness 3 mm to 6 mm: permissible deviation +/- 0.2 mm,
- nominal thickness 8 mm to 12 mm: permissible deviation +/- 0.3 mm,
- greater thicknesses shall be assessed according to the relevant standard or the manufacturer's technical data sheet.
2.3. For VSG laminated glass, the total thickness tolerance is determined as the sum of the tolerances of the individual glass panes and the tolerance of the interlayers used.
2.4. For a laminating film or interlayer with a total thickness of up to 2 mm, an additional deviation of +/- 0.1 mm may apply. For an interlayer with a total thickness of more than 2 mm, an additional deviation of +/- 0.2 mm may apply, unless the technical data sheet of the interlayer manufacturer or the relevant standard specifies otherwise.
3. DIMENSIONAL TOLERANCES OF THERMALLY TOUGHENED GLASS ESG
3.1. Permissible deviations of linear dimensions, i.e. length and width, and permissible differences in diagonals for thermally toughened safety glass ESG shall be assessed according to CSN EN 12150-1+A1, or according to its currently applicable wording or the standard that replaces it.
3.2. Unless expressly agreed otherwise, the following manufacturing tolerances in particular shall be considered permissible:
Glass thickness up to and including 8 mm:
- longest dimension up to 2,000 mm: length tolerance +/- 2.0 mm, maximum difference in diagonals 4.0 mm,
- longest dimension over 2,000 mm up to and including 3,000 mm: length tolerance +/- 3.0 mm, maximum difference in diagonals 6.0 mm,
- longest dimension over 3,000 mm: length tolerance +/- 4.0 mm, maximum difference in diagonals 8.0 mm.
Glass thickness over 8 mm:
- longest dimension up to 2,000 mm: length tolerance +/- 3.0 mm, maximum difference in diagonals 6.0 mm,
- longest dimension over 2,000 mm up to and including 3,000 mm: length tolerance +/- 4.0 mm, maximum difference in diagonals 8.0 mm,
- longest dimension over 3,000 mm: length tolerance +/- 5.0 mm, maximum difference in diagonals 10.0 mm.
3.3. The difference in diagonals is assessed as the absolute difference between the two measured diagonals of a rectangular glass element.
4. DIMENSIONAL TOLERANCES OF LAMINATED GLASS VSG
4.1. Permissible deviations of linear dimensions for VSG laminated glass shall be assessed according to CSN EN ISO 12543-5, or according to its currently applicable wording or the standard that replaces it.
4.2. For VSG, the dimensional tolerance may vary depending on the total thickness of the composition and the thickness of the individual glass panes used. Unless expressly agreed otherwise, the following manufacturing tolerances in particular shall be considered permissible:
VSG with a total thickness up to and including 8 mm:
- dimension up to 2,000 mm: +3.0 mm / -2.0 mm,
- dimension over 2,000 mm up to and including 3,000 mm: +4.5 mm / -2.5 mm,
- dimension over 3,000 mm: +5.0 mm / -3.0 mm.
VSG with a total thickness over 8 mm, where the individual glass panes have a thickness of less than 10 mm:
- dimension up to 2,000 mm: +3.5 mm / -2.0 mm,
- dimension over 2,000 mm up to and including 3,000 mm: +5.0 mm / -3.0 mm,
- dimension over 3,000 mm: +6.0 mm / -4.0 mm.
VSG with a total thickness over 8 mm, where at least one glass pane has a thickness of 10 mm or more:
- dimension up to 2,000 mm: +5.0 mm / -3.5 mm,
- dimension over 2,000 mm up to and including 3,000 mm: +6.0 mm / -4.0 mm,
- dimension over 3,000 mm: +7.0 mm / -5.0 mm.
4.3. For VSG made from ESG, heat-strengthened glass or other processed glass, the tolerances of the input panes according to the relevant technical standards may also apply.
4.4. If the VSG consists of several glass panes or panes of different thicknesses, the tolerances according to the relevant standard, the manufacturer's technical data sheet and the specific production composition shall be decisive.
5. OVERHANG AND MUTUAL DISPLACEMENT OF PANES IN VSG
5.1. In VSG laminated glass, mutual displacement of the individual glass panes may occur. This displacement, also referred to as pane overhang, is a technologically determined phenomenon and, within the permissible tolerances, shall not be considered a product defect.
5.2. Unless expressly agreed otherwise, the following maximum values of mutual displacement of panes in particular shall be considered permissible:
- dimension up to 1,000 mm: max. 2.0 mm,
- dimension over 1,000 mm up to and including 2,000 mm: max. 3.0 mm,
- dimension over 2,000 mm up to and including 4,000 mm: max. 4.0 mm,
- dimension over 4,000 mm: max. 6.0 mm.
6. VISUAL INSPECTION OF GLASS UPON ACCEPTANCE
6.1. Visual assessment of glass shall be carried out according to the relevant technical standards, in particular according to CSN EN ISO 12543-6 for VSG laminated glass and according to the relevant standards or technical rules applicable to the given type of glass.
6.2. During visual inspection, the glass shall be assessed under normal conditions of use, in particular:
- from a distance of at least 2 metres,
- when viewed perpendicularly or approximately perpendicularly to the plane of the glass,
- in normal diffuse daylight,
- without direct sunlight,
- without artificial spot illumination from the immediate vicinity,
- without the use of a magnifying glass, microscope or other optical magnifying aids.
6.3. Assessment of glass against direct sunlight, in sharp light reflections, under artificial spot illumination or from an unreasonably short distance shall not be decisive for assessing a defect, unless the relevant standard or a written agreement specifies otherwise.
D – Out-of-Court Dispute Resolution
A consumer may submit an online dispute resolution request via the EU portal or the Czech Trade Inspection Authority (ČOI); Slovak consumers via the Slovak versions or the Slovak Trade Inspection (SOI).
The dispute is handled by an independent body (e.g. ČOI or SOI).
The consumer must attempt to resolve the issue with the Seller before filing an official out-of-court claim, no later than one year from the first unsuccessful complaint.
The goal is an agreement between the consumer and the trader.
The trader must cooperate in handling the complaint or face a fine up to CZK 1 000 000; the trader must respond within 15 days.
The maximum duration is 90 days; complex cases may be extended by another 90 days.
Out-of-court resolution is always free of charge.
A template of these Terms and Conditions with all details can be downloaded here.
Contact for the Operator:
UMAKOV CZ s.r.o., Průmyslová 981/1, 664 48 Moravany, Company ID: 01692771, VAT ID: CZ01692771,
E-mail: info@umakov.cz